At Valerio Milano, every order is carefully prepared to ensure your pieces arrive safely and in perfect condition.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Orders are not processed or shipped on weekends or public holidays.
SHIPPING TIMES
Estimated delivery times after dispatch:
United States: 7–12 business days
Canada: 7–15 business days
Australia: 7–12 business days
United Kingdom: 7–12 business days
Europe: 7–15 business days
Rest of the world: 10–20 business days
Please note that these are estimated delivery times and may occasionally vary due to customs processing, local carriers, public holidays or circumstances outside our control.
ORDER TRACKING
Once your order has been shipped, you will receive a tracking number by email.
Please allow up to 48 hours for tracking information to become active after dispatch.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
DELAYED ORDERS
Occasional shipping delays may occur due to circumstances outside the control of Valerio Milano or our delivery partners.
If your order has not arrived within the expected delivery timeframe, please contact our Customer Care team with your order number so we can assist you.
LOST OR MISSING PACKAGES
If your tracking information indicates that your parcel has been delivered but you cannot locate it, please first check with household members, neighbours and the local carrier.
If you still cannot locate your package, contact our Customer Care team and we will review the situation with you.
DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as possible after delivery.
Include your order number, a description of the issue and clear photographs of the item and packaging so our team can assess the situation.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Where these charges are not collected at checkout, they may be the responsibility of the customer.
Valerio Milano does not control customs processing times or charges imposed by local authorities.
MULTIPLE PACKAGES
In certain circumstances, an order containing multiple items may be shipped in separate packages.
If this occurs, you may receive more than one tracking number.
CONTACT US
For any questions regarding shipping or your order, please contact:
VALERIO MILANO
Customer Care
Email: [YOUR CUSTOMER SERVICE EMAIL]