RETURNS & REFUNDS POLICY
At Valerio Milano, every piece is selected and prepared with care. We want you to feel completely confident with your purchase.
RETURNS
We accept returns within 30 days of delivery.
To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition
- Returned with all original packaging
- Accompanied by proof of purchase
Items showing signs of wear, damage, alteration or improper use may not be accepted for return.
HOW TO REQUEST A RETURN
To request a return, please contact our customer service team with your order number and the reason for your return.
Once your return request has been approved, we will provide you with the necessary return instructions.
Please do not send your order back without first contacting us.
RETURN SHIPPING
Unless the item is defective, damaged or incorrect, return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping service, as Valerio Milano cannot be held responsible for returned parcels lost in transit.
Original shipping charges, where applicable, are non-refundable.
DAMAGED OR INCORRECT ITEMS
Please inspect your order upon delivery.
If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible with your order number and clear photographs of the issue.
Once verified, we will arrange an appropriate solution at no additional cost to you.
REFUNDS
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
EXCHANGES
If you would like a different item, we recommend returning the original item in accordance with this policy and placing a new order for your preferred piece.
NON-RETURNABLE ITEMS
For hygiene and safety reasons, certain items may not be eligible for return once worn or used.
Gift cards and items specifically marked as final sale are also non-returnable.
CANCELLATIONS
If you wish to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee that an order can be cancelled or modified once it has entered the fulfilment process.
CONTACT
For all return, refund or order-related enquiries, please contact:
VALERIO MILANO
Customer Care
Email: [YOUR CUSTOMER SERVICE EMAIL]